Part 2: Why Should I Remove Temporary Files on Mac?.Part 1: What Are Temporary Files on Mac?.Select those events along with the previous couple hours' worth of events, click Save Selected Events, and send us that evtx file.Look for MTG Arena-related events from the time of your problem.These are primarily useful for troubleshooting crashes, application hangs, or similar issues.
Windows records program crashes in Windows event logs. To find these, go to C:\Program Files\Wizards of the Coast\MTGA\MTGALauncher\Logs (or wherever you installed the game) in Windows Explorer and find a file called MTGAInstall.log as well as a file ending in. These are useful for troubleshooting install/update issues but are not typically useful for in-game issues.
The last player.log is also now saved as player-prev.log to make it easy to locate your previous session's log.Īs you'd guess, these contain info about the install and update process for the game. That file is located in C:\Users\\AppData\LocalLow\Wizards Of The Coast\MTGA and will be called player.log. These contain info about the MTG Arena startup process in addition to similar info contained in the HTML logs.Ī plain text log file is stored for your current session that sometimes contains more information than the html log file.
If you can not find the log file and are on a Mac, try locating it here - Macintosh HD/Users//Library/Application Support//Logs/Logs.
If you experience an issue in MTG Arena, an agent may ask you to send a log file (or you can send one proactively to save some time.)
You will also likely need to enable Detailed Logs if you use any community-built tools that look at log file data. An agent may sometimes request that you enable Detailed Logs before sending a log file to them.